Privacy Notice

Last Updated: 10/02/2024

Thank you for visiting www.ahwstudio.com, owned and operated by AHW Studio Pty Ltd ("we," "us," or "our"). This Privacy Notice is intended to inform you about how we collect, use, and disclose information when you use our website, particularly with regard to your privacy rights as a user in the European Union (EU).

By accessing or using our website, you agree to the terms of this Privacy Notice. If you do not agree with this Privacy Notice, please do not use our website.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our website, including but not limited to when you make a purchase, subscribe to our newsletter, or contact us for support. The types of personal information we may collect include:

• Contact Information (e.g., name, email address, postal address, phone number)
• Payment Information (e.g., credit card details, billing address)
• Order Information (e.g., products purchased, order history)
• Communication Information (e.g., correspondence with us via email or other channels)

In addition to the personal information described above, we may also automatically collect certain information about your device and usage of our website through cookies and similar tracking technologies. This information may include:

• Device Information (e.g., IP address, browser type, device type)
• Usage Information (e.g., pages visited, time spent on the website)
• Location Information (e.g., approximate location based on IP address)

2. Use of Information

We use the information we collect for the following purposes:

• To fulfill and manage orders you place on the website
• To communicate with you about your orders, account, or inquiries
• To provide customer support and respond to your requests
• To send you marketing communications, newsletters, and promotional offers (where permitted by law and with your consent)
• To improve and optimize our website, products, and services
• To prevent fraud and enhance the security of our website
• To comply with legal obligations and enforce our policies

3. Legal Basis for Processing (EU Users Only)

For users located in the EU, our legal basis for processing personal data includes the necessity of processing for the performance of a contract (e.g., to fulfill orders), compliance with legal obligations, and our legitimate interests in operating our website and providing services to you. Where required by law, we will obtain your consent before sending marketing communications.

4. Disclosure of Information

We may share your personal information with third parties in the following circumstances:

• With service providers and business partners who assist us in operating our website, processing payments, fulfilling orders, or providing other services
• With law enforcement authorities, government agencies, or other third parties when required by law or to protect our legal rights
• In connection with a business transaction, such as a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law.

6. Your Rights (EU Users Only)

If you are located in the EU, you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, or delete your personal information. You also have the right to restrict or object to processing, as well as the right to data portability. To exercise these rights, please contact us using the contact information provided below.

7. Cookies

We use cookies and similar tracking technologies to collect information about your use of our website and improve your browsing experience. You can manage your cookie preferences through your browser settings.

8. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately.

9. Updates to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Notice on our website.

10. Use of Klaviyo for Email Marketing

We utilize Klaviyo for email marketing purposes. When you provide us with your email address, we may store this information, along with your first and last names, city, country, and zip code, in Klaviyo's platform. This allows us to send you marketing communications, newsletters, and promotional offers. Your data stored in Klaviyo is subject to their privacy policy, and you can manage your preferences or unsubscribe from our emails at any time by clicking the "unsubscribe" link in the emails we send you. Please note that even if you unsubscribe from our marketing emails, we may still need to contact you for transactional or administrative purposes related to your account or orders. If you have any questions or concerns about how we use Klaviyo or how your data is processed, please contact us using the information provided in Section 11.

11. Contact Us

If you have any questions or concerns about this Privacy Notice or our privacy practices, please contact us at:

AHW Studio Pty Ltd

81 George Street, The Rocks, NSW, 2000, Australia

Email: ask@ahwstudio.com

Thank you for reading our Privacy Notice.

Privacy Policy – AHW Studio SMS Program

Last Updated: 2 March 2025

At AHW Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your phone number when you opt into our SMS program.

1. Information We Collect

When you subscribe to our SMS program, we collect:

• Your phone number
• Any preferences or information you provide when opting in

We do not collect sensitive personal information through our SMS program.

2. How We Use Your Information

By opting into our SMS program, you consent to receive:

• Exclusive offers and promotions
• Sales announcements
• New product updates
• Order confirmations and shipping updates
• Automated messages, including abandoned cart reminders and welcome messages

3. Data Sharing & Third-Party Use

We do not sell or rent your personal information. However, we use Klaviyo, a trusted third-party SMS platform, to manage our SMS marketing program. Klaviyo processes and stores your phone number solely for delivering SMS messages on our behalf.

Klaviyo is required to maintain the confidentiality of your information and may not use it for any purpose other than providing SMS delivery services to AHW Studio.

4. Compliance with Privacy Laws

We comply with all applicable data protection laws, including:

• The Australian Privacy Act 1988
• The General Data Protection Regulation (GDPR) (for customers in the EU)
• The Telephone Consumer Protection Act (TCPA) (for customers in the US)

Your personal data is processed securely and only for the purposes outlined in this policy.

5. Location Tracking

We do not track your real-time location through SMS. However, we may use general location data based on your phone number’s area code to personalise regional promotions.

6. Opting In & Opting Out

• Opting In: By entering your phone number on our website and clicking ‘Subscribe’ or a similar button, you consent to receive SMS marketing messages from AHW Studio.
• Opting Out: You can unsubscribe from SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS marketing communications from us. Standard message and data rates may apply.

7. Data Retention & Security

• We retain your phone number for as long as necessary to provide SMS communications.
• If you opt out, your number will be removed from our active messaging list. However, it may be stored securely for up to 12 months for compliance and record-keeping purposes.
• We implement security measures to protect your data against unauthorised access, alteration, or misuse.

8. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• The right to access the information we have about you.
• The right to request corrections to inaccurate data.
• The right to request deletion of your personal data.
• The right to withdraw consent for SMS marketing at any time.

To exercise any of these rights, contact us at ask@ahwstudio.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our SMS service constitutes acceptance of the updated terms.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 Email: ask@ahwstudio.com
📍 Address: 81 George Street, The Rocks, NSW, 2000, Australia

By opting into our SMS program, you acknowledge that you have read and agree to this Privacy Policy.